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Shipping and Delivery

Free Shipping On Orders Above $35*

We offer free regular shipping on most orders of $35 and above before applicable taxes, fees and promotional discounts. To see your "Shipping Options" add your item(s) to the "Cart" then "Proceed To Checkout".

*PLEASE NOTE: Visions Electronics offers free shipping on the condition that the shipping charges do not exceed 10% of the total purchase price of your order.

Oversized freight items, such as large screen TVs, projection screens and appliances, may require additional shipping charges to be paid. Additionally, if you live in a rural area, your order may also require additional shipping charges to be paid. In the event that your order requires additional shipping, our Customer Service Team will contact you as soon as possible to provide you with a shipping quote for your order.

*IMPORTANT UPDATE FOR NORTHERN TERRITORIES*: Please note, during the months of November through May, online orders that require FREIGHT SHIPPING (such as 65"+ TV's) to Northern Areas will be cancelled due to lack of available freight carriers during the winter season. The most commonly impacted areas are The Northwest Territories, Yukon and Nunavut - although other Northern communities may also have no available freight service between November and May. If you live in one of the previously mentioned communities, please contact [email protected] for an update on freight availability and shipping times in your area, before placing your order. Thank you for your understanding.

Shipping Times

Orders are typically processed within 1-3 business days however during peak sales periods (for example Black Friday, Cyber Monday and Boxing Day/Week) up to an additional 5 (five) business days may be needed.

After your order is processed, tracking information will be provided to you via the "Order - Shipping Confirmation" email or by logging in to your account unless advised otherwise.

To cancel an order prior to it being prepared for shipping, please contact us by creating a Customer Service Support Ticket or by phone at 1-888-855-9855 and we can assist.

  • Small to medium packages - Generally shipped by Canada Post
    • Regular: Western Canada expected shipping time: 3-5 business days, Central/Eastern Canada expected shipping time: 3-5 business days and Atlantic Canada expected shipping time: 7-10 business days.
    • Express: Western Canada expected shipping time: 2 business days, Central/Eastern Canada expected shipping time: 2 business days and Atlantic Canada expected shipping time: 3-4 business days.
  • Medium to large packages - Generally shipped by Purolator
    • Regular: Western Canada expected shipping time: 3-5 business days, Central/Eastern Canada expected shipping time: 3-5 business days and Atlantic Canada expected shipping time: 7-10 business days.
    • Express: Western Canada expected shipping time: 2 business days, Central/Eastern Canada expected shipping time: 2 business days and Atlantic Canada expected shipping time: 3-4 business days.
  • Oversized Packages - Generally shipped by Freight Companies - Day and Ross, or AMJ Campbell
    • Western Canada expected shipping time: 4-7 business days, Central/Eastern Canada expected shipping time: 4-7 business days and Atlantic Canada expected shipping time: 10 or more business days.
  • Appliances to Heavy goods - Generally shipped by CDS
    • Expected shipping time: 5-10 business days.
    • A phone call will be made to you to confirm the expected actual delivery date/time.

Important Reminders:

  • Tracking number(s) from the courier company will become active 24-48 hours after your order is processed at their sorting facility.
  • For larger items, tracking number(s) from the carrier may not update the online tracking for up to 5-7 business days.
  • Orders will be delivered MONDAY TO FRIDAY DURING BUSINESS HOURS.
  • No weekend delivery is currently available.
  • Please make sure you are available to receive your delivery.
  • If you are not available, your delivery may be "safe dropped" outside your shipping address.
  • If delivery is dispatched but refused, Visions reserves the right to assess charges for return shipping.
  • Couriers and freight companies will only deliver to "threshold," which is the first entry point of the ship to address. Freight companies cannot deliver large/freight items, such as 55"+ TVs, to PO Boxes.
  • Factors due to events not reasonably foreseeable or controllable and peak sales periods may cause shipping times to increase .
  • In certain situations determined by the courier company, packages may be required to be picked up at their local facility or distribution centre. Please contact the courier company for more information.

Tracking Shipment

To track your shipment please use the following links that correspond to the courier used to ship your order.

Important Reminder:

Please check your item(s) carefully upon delivery. Any claims for damages must be made within 24 hours of receiving your item(s).

Details

Exceptions

Shipping Restrictions

The following are our shipping restrictions.

  • Shipping costs exceeding 10% of the total price of an order. If the cost exceeds this amount we will notify you with what shipping options are available and any additional costs to you.
  • Free shipping does not apply to express shipping.
  • Select items on sale and marked clearance may not be eligible for our free shipping offer.
  • Select Appliances, heavy goods, large items such as TV stands and mounts may not be eligible for our free shipping offer.

Special Order Item(s) Shipping Times

These special order items will be indicated on the product overview as well as in your cart, so you will know what to expect in terms of shipping time for your order.

  • Orders shipped directly from the manufacturer or supplier to you.
    • In order to have the broadest selection possible, some of our products are stored in our suppliers’ warehouses. Orders on these items are shipped directly from our supplier to you.
    • These orders may ship right away (just as quickly as orders on product that we stock ourselves), but are often subject to slightly longer processing/shipping times.
    • Please allow approximately 2-6 extra weeks to receive your order.
    • For further information on the expected processing/shipping times for your order you may contact our customer service team. For additional delivery information on major appliance items such as Washers, Dryers, etc., please see our Appliance Delivery Guide.
    • Please Note: All Special Order items are FINAL SALE and refunds cannot be processed. Please ensure that you have selected the correct item prior to purchase.
  • Orders shipped from the manufacturer or supplier to our distribution warehouse, then to you.
    • In order to have the broadest selection possible, some of our products are stored in our suppliers’ warehouses. When a special order is placed, the product is first shipped to our warehouse and then shipped to you as soon as we receive it.
    • These orders will require slightly longer processing/shipping times than our regularly stocked items. Please allow approximately 2-6 extra weeks to receive your order.
    • Please Note: All Special Order items are FINAL SALE and refunds cannot be processed. Please ensure that you have selected the correct item prior to purchase.

Details

Shipping Cost

Once you have added the item(s) to the "Cart" click/select "Proceed To Checkout", and under "Shipping Options" you will be able to see your estimated shipping and order total.

To get a more accurate cost sign in to your account, or input your shipping to postal code to get the total amount you will be charged for your order.

Appliance Delivery

A $79 Delivery Fee will be applied to major appliance deliveries within our store location service areas (see Store Locations). For deliveries outside of service areas or for additional services, one of our Appliance Delivery Specialists will contact you within 24 hours.

Shipping to Northern Territories and Isolated/Remote Regions

For customers with shipping addresses located in the northern territories of Canada or in isolated/remote regions, if we receive your order and determine the shipping cost exceeds the calculated amount for your order. We will notify you with shipping options and any additional costs to you prior to shipping your order, if after this notification you decide not to proceed we can cancel your order.

Delivery Services Times

Delivery service times are determined by the courier company and they do not make contact prior to delivery, in addition to being subject to their terms of services. For more information please contact the courier after tracking your shipment online.

Delivery Attempted And Not Available

If the courier attempts to make a delivery and no one is available at the shipping address, the following steps are taken by the courier company.

  • Canada Post and Purolator
    • A Delivery Notice Card will be left indicating where the item can be picked up. With Canada Post ONLY, some smaller item(s) may be delivered to a mailbox. A Final Delivery Notice maybe sent to your shipping address if the item(s) has not been picked up at the specified Post Office or Purolator Store.

  • Loomis Express
    • A second attempt will be made on the next available business day if the delivery cannot be completed, smaller items may be left in a safe location at the delivery address. Alternatively Delivery Notice Card will be is left indicating where the item can be picked up.

  • All Other Couriers
    • Please contact us for more information.

Delivery Services To PO Box

Delivery to an PO Box can be only provided by Canada Post.

For larger orders/item(s) a physical address will be required, and will be delivered with the appropriate courier to handle the item(s) that have been ordered.

Delivering Purchases To Non Billing Address

Delivery to an address other than the billing address will only be allowed after the order has been approved by Visions Electronics.

Delivering Purchases Outside of Canada

As a Canadian owned and operated company, and as per our agreements with the manufacturers and suppliers, we can only ship to Canadian address.

Substitutions

If your purchased item(s) experience an unforeseen stock shortage, we may ship a substitute model from the same manufacturer. Any substitution will be either a newer model or a model with equivalent features, and we will only make a substitution if the model is equal or better value for the customer.

In the event that you receive the substitute item(s) and it is not to your complete satisfaction, you can always return it for a full refund if the conditions are met as stated on this page.