Help Centre

Please bring your product(s) to the nearest Visions Electronics store location along with all packaging material, accessories, the original method of payment, and original sales receipt within 30* days of purchase. We will then need to verify your product(s) meet our return/exchange criteria before we can process it.

*All products can be returned or exchanged within 30 Days of receipt with exceptions. Click here to view the exceptions.

To find or contact one of our Retail Store Locations near you and see the current hours of operation, please visit our Retail Store Locator page.

Please contact our Customer Service Team for a Return Authorization and instructions on how to ship the product(s) back to us.

Create a ticket to contact Customer Service.

Please include all packaging material and accessories when shipping the package(s) to the online store. Any package(s) shipped back without a Return Authorization will be refused.

Visions Electronics will cover the cost of return or exchange shipping if your item arrives defective, damaged, or if an error was made in the processing of your order.

For authorized returns being done via shipping to the online store, you will be refunded minus the cost of shipping once the returned product(s) has been reviewed and approved by our Service Department.