Help Centre

Exceptions

All products can be returned or exchanged within 30 Days of receipt with the exceptions listed below:

Special Order products are FINAL SALE and cannot be refunded or exchanged. If you are ordering a Special Order product, please ensure the product you have selected is correct prior to purchase.
All delivery, installation, labor charges, custom accessories, professional set-up fees, and third party fees are not refundable.
All Car Install or Home Install labor that is purchased and not used, is only valid as a credit for 1 (one) year from the date of purchase.
Cancellation notice of Car Install or Home Install bookings must be confirmed 24 hours’ prior to the install date in order to qualify for a refund.
Products sold as "Refurbished" or "Reconditioned" will still qualify for our returns and exchange policy, but may have limitations. The details of these limitations are specified in the product description.
Consumable products such as drum cartridges, toner, ink, and paper may only be returned if unopened.

Small kitchen appliances need to be returned within 30 days in like-new condition. Items that are damaged, unsanitary, dented, scratched, or missing major contents may be denied a return.
KitchenAid products that are unopened may be returned for refund within 15 days of purchase.
Air Conditioners may be returned for refund within 15 days of purchase if unopened.
Major Appliances may only be returned if unopened.

Radar Detectors cannot be returned once packaging has been opened, however these can be exchanged within 30 days if found to be defective.

Phones sold on a contract have a 15 day return/exchange policy. Must be returned back to the store location from which it was purchased with all original accessories. Customers will be charged for phone usage during the 15 days. Rules in place per the CRTC.
Unlocked cell phones may be returned for refund within 15 days.

Home Office Products including Laptops, Desktops, and Tablets may be returned for refund within 15 days of purchase.
Laptops, Desktops, and Tablets must be factory reset prior to return.
Printers may only be returned if they are unopened.
If a printer is defective after it has been opened, it must be serviced through the manufacturer directly.
Software: Computer software, Gaming software and Movies (DVDs or Blu-ray Disc) cannot be returned once packaging has been opened due to copyright laws.
Consumable products such as drum cartridges, toner, ink, and paper may only be returned if unopened.

Apple products (not including headphones OR headphone accessories) which have been opened may be returned for refund within 15 days of purchase.
If an Apple product has activation lock it must be disabled in order to qualify for refund.
If an Apple product is defective it must be serviced through Apple directly.
Apple headphones may only be returned if they are unopened within 15 days of purchase.
If an Apple product is defective it must be serviced through Apple directly.
Beats products may only be returned if they are unopened.
If a Beats product is defective it must be serviced through Beats directly.
Google headphones may only be returned if they are unopened.
If Google headphones are defective they must be serviced through Google directly.
Samsung headphones and watches may only be returned if they are unopened.
If a Samsung watch or headphones are defective they must be serviced through Samsung directly.
Headphones from any brand may only be returned if they are unopened.

Apple products (not including headphones) which have been opened may be returned for refund within 15 days of receiving your purchase.
If an Apple product has activation lock it must be disabled in order to qualify for refund.
If an Apple product is defective it must be serviced through Apple directly.
Disposable batteries may only be returned if unopened.