Help Centre

Cancel Order

How to Cancel an Online Order?

To Cancel an Order Prior to Shipping

To cancel an order prior to it being prepared for shipping, please contact us by creating a Customer Service Ticket or by phone at 1-888-855-9855 and we can assist.

To Cancel an Order After it Has Been Shipped

If the order has already been processed for shipping and you want to cancel your order, you will need to return the item.

You may accept the parcel and bring it to a local store for a refund, request a return shipping label from us to ship the item back, or refuse the shipment as long as you have received approval from Visions Electronics. Before returning your item, please ensure all conditions are met as stated on our Returns and Exchanges Section.

To see our “Returns and Exchanges” Section please click HERE.

Please note that if your order is refused or shipped back to us, your order will be refunded less the cost of return shipping. Any items returned to our warehouse without prior authorization will be refused.

To Cancel an In-store Pickup Order

To cancel an In-store Pickup order prior to us finalizing your order, please contact us by creating a Customer Service Ticket or by phone at 1-888-855-9855 and we can assist.

If you have already received your pickup authorization email and you want to cancel your order, you can go to your pickup location to cancel your order.

When Will I Receive My Refund?

If you would like to return your purchase to one of our retail stores or to our online store your refund will be processed as outlined below.

For Online Purchases Returned via Shipping

Online purchases that qualify for a refund and that have been reviewed and approved by our Service Department are typically processed within 1-3 business days of receiving your return.

However, during peak sale periods (for example, Black Friday, Cyber Monday, and Boxing Week) please allow up to an additional 2 weeks for review and approval.

When an online purchase has been approved and processed for a refund, you will receive an email confirmation that your order has been refunded in our system.

Online purchases can only be refunded onto the original purchasing card or to a Visions Electronics gift card.

For credit cards and some debit cards, it may take 1-10 business days for these funds to appear on your card statement, but this will depend on your card provider.

For Online Purchases Cancelled Prior to Shipping

Once we have approved your request to cancel your purchase prior to it being prepared for shipping, you will receive a confirmation email when your order has been cancelled and refunded in our system.

Online purchases can only be refunded onto the original purchasing card or to a Visions Electronics gift card.

For credit cards and some debit cards, it may take 1-10 business days for these funds to appear on your card statement, but this will depend on your card provider.

For Purchases Returned to a Retail Store

Retail store purchases that qualify for a refund will be refunded to the original method of payment, except for cash sales which will be refunded to either a debit card, cheque, in-store credit, or a credit card.

For credit cards and some debit cards, it may take 1-10 business days for these funds to appear on your card statement, but this will depend on your card provider.

Why was my In-Store / Curbside Pickup Order Rejected?

Our system will only accept orders for In-Store Pickup when we show significant inventory on hand at that location. This is to prevent an order from being placed for an item that is unavailable.

Sometimes the system shows inventory available at a location, however during the time that your order is being finalized and sent to the store for processing the product may be sold to another customer.

If this happens we will contact you via email and provide your options. We will be able to either cancel your order and issue you a full refund or have the item shipped to you. If you would like to place the order for pickup at an alternate retail location, we will cancel the order so that you may place a new one at the desired location.