Help Centre

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Delivery Service Times

Delivery service times are determined by the courier company and they do not make contact prior to delivery, in addition to being subject to their terms of services. For more information please contact the courier after tracking your shipment online.

Delivery Attempted & Not Available

If the courier attempts to make a delivery and no one is available at the shipping address, the following steps are taken by the courier company.

Canada Post and Purolator

  • A Delivery Notice Card will be left indicating where the item can be picked up. With Canada Post ONLY, some smaller item(s) may be delivered to a mailbox. A Final Delivery Notice maybe sent to your shipping address if the item(s) has not been picked up at the specified Post Office or Purolator Store.

All Other Couriers

Delivery Services to a PO Box

Delivery to an PO Box can be only provided by Canada Post.

For larger orders/item(s) a physical address will be required, and will be delivered with the appropriate courier to handle the item(s) that have been ordered.

Delivery to Non Billing Address

Delivery to an address other than the billing address will only be allowed after the order has been approved by Visions Electronics.

Delivery to Outside of Canada

As a Canadian owned and operated company, and as per our agreements with the manufacturers and suppliers, we can only ship to Canadian address.