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Customer Satisfaction Guarantee

Customer Satisfaction Guarantee

If you're not completely satisfied with your purchase, simply bring it back to a store and we'll gladly return or exchange it within 30 days* of purchase.

Online Purchases

  • Return to a Store: Please bring your product(s) to the nearest Visions Electronics store location along with all packaging material, accessories, and original sales receipt. We will need to verify your product(s) meet our return/exchange criteria before we can process it.
  • Ship to a Store: Alternatively, you can contact our Customer Service Team to get instructions on how to ship your return to us so we can create a Return Authorization for you. Packages shipped to a store without a Return Authorization will be refused. For authorized returns done via shipping, you will be refunded minus the cost of shipping once the return has been received by the store.
  • Order Hasn't Shipped: If your order is still processing and hasn't shipped out to you yet, contact our Customer Service Team so we can help.

In-Store Purchases

  • Please bring your product(s) to the nearest Visions Electronics store location along with all packaging material, accessories, and original sales receipt. We will need to verify your product(s) meet our return/exchange criteria before we can process it.

Report a Damaged Shipment

If you received a damaged product, you must notify Customer Service within 48 hours. Failing to do so may result in a denied claim.

Report a Damaged Shipment

* Exceptions

All products can be returned or exchanged within 30 Days of receipt with the exceptions listed below:

Computers, Tablets, Chromebooks

  • Home Office Products including Laptops, Desktops, Tablets and Printers may be returned for refund within 15 days of purchase.
  • Software: Computer software, Gaming software and Movies (DVDs or Blu-ray Disc) cannot be returned once packaging has been opened due to copyright laws but if the product is found to be defective a Defective Exchange can be done.
  • Consumable products such as drum cartridges, toner, ink, and paper may only be returned if unopened.

Cameras, Camcorders, and Drones

  • Camcorders, Cameras, Lenses and Flashes may be returned for a refund within 15 days of purchase, however Camcorders, DSLR or Mirrorless cameras and lenses or flashes are subject to a 15% restocking fee if opened.
  • Drones are subject to a 15% restocking fee if opened.
  • Photo paper may only be returned if unopened.

Appliances

  • Small kitchen appliances may be returned for refund if unopened, however small kitchen appliances are subject to a 15% restocking fee if opened.
  • KitchenAid products that are unopened may be returned for refund within 15 days of purchase.
  • Air Conditioners may be returned for refund within 15 days of purchase if unopened.
  • Major Appliances may only be returned if unopened.

Cell Phones

  • Phones sold on a contract with Bell or Virgin have a 15 day return/exchange policy. Must be returned back to the same store it was sold with all original accessories. Customer will charged for phone usage during the 15 days. Rules in place per the CRTC.
  • Unlocked cell phones may be returned for refund within 15 days.

Headphones & Portable Electronics

  • Apple products (not including headphones) which have been opened may be returned for refund within 15 days of purchase. Activation Lock must be disabled in order to qualify for refund. If Apple product is defective it must be serviced through Apple directly. Apple headphones may only be returned if unopened.
  • Beats products may only be returned if unopened. Defective Beats products must be serviced through Beats directly.
  • Headphones may only be returned for refund if they are unopened.

Car Audio, Dash Cameras, Remote Starters

  • Radar Detectors cannot be returned once packaging has been opened but if the product is found to be defective a Defective Exchange can be done.

Furniture

  • Furniture may only be returned for a refund if unopened.

Accessories

  • Apple products (not including headphones) which have been opened may be returned for refund within 15 days of purchase. Activation Lock must be disabled in order to qualify for refund. If Apple product is defective it must be serviced through Apple directly. Apple headphones may only be returned if unopened.
  • Disposable batteries may only be returned if unopened.

Smart Home & Security

  • Light bulbs may only be returned if unopened.

General

  • Special Order products are FINAL SALE and cannot be refunded or exchanged. If you are ordering a Special Order product, please ensure the product you have selected is correct prior to purchase.
  • All delivery, installation, labor charges, custom accessories, professional set-up fees, and third party fees are not refundable.
  • All Car Install or Home Install labor that is purchased and not used, is only valid as a credit for 1 (one) year from the date of purchase.
  • Cancellation notice of Car Install or Home Install bookings must be cancelled 24 hours’ prior to the install date in order to qualify for a refund.
  • Products sold as "Refurbished" or "Reconditioned" will still qualify for our returns and exchange policy, but may have limitations. The details of these limitations are specified in the product description.
  • If you find your product to be defective within 30 days of receiving it please contact our Customer Service Team to find out if you are eligible for a Defective Exchange. Defective Exchanges can only be facilitated for the exact same product and the product cannot be returned once a Defective Exchange has been done.

Restocking Fee

A restocking fee may apply for any refund or exchange if the product is not in "like new" condition, including all packaging and accessories. We reserve the right to refuse a refund or exchange or charge a restocking fee for any item that does not meet the requirements of our return policies.

Processing Refunds

Purchases will be refunded to the original method of payment. Payments made with cash will be refunded to debit card, credit card, or cheque. Retail store purchases made in cash will be refunded in the form of either a cheque, in-store credit, or can be applied to a debit/credit card.