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Customer Satisfaction Guarantee

100% Customer Satisfaction!

If for any reason you are not completely satisfied with your purchase, simply return it within 15 days of purchase and we will gladly give you a refund (details below). If you have a need to exchange a product because it is defective or in favor of a different product, bring it back within 30 days of purchase and we'll exchange it for you.



Details

Details

We will need to verify that the product being returned or exchanged meets the criteria as stated below, and we will be happy to process the refund or exchange.

⦁ To find a retail location near you click on the following link Customer Support > Store Locator.

⦁ Any refund, exchange, or price protection request will require your original Visions Electronics receipt.

⦁ Restocking fee may apply for any refund or exchange if the product is not in "like new" condition, including all packaging and accessories. We reserve the right to refuse a refund or exchange if these conditions are not met.

⦁ If a product is found to be defective it will qualify for a "Defective Exchange" for the exact same product within 30 days of purchase and cannot be returned once processed.

⦁ Online purchases can be also returned or exchanged at any of our retail locations, provided they meet all the criteria stated on this page. Alternatively you can contact the online store for authorization and instructions.

     Please click on the following link for more information Order Support > Returns & Exchange


Exceptions

  1. Any product that requires an activation or contract cannot be returned or exchanged unless otherwise stated.
  2. Unlocked cellular phones cannot be returned or exchanged once packaging has been opened and/or used unless otherwise stated.
  3. Cable boxes, Satellite Radio, and Satellite systems cannot be returned or exchanged once packaging has been opened and/or activated.
  4. Air Conditioners cannot be returned once packaging has been opened but if the product is found to be defective a Defective Exchange can be done.
  5. Camcorders, Cameras and Drones cannot be returned once packaging has been opened but if the product is found to be defective a Defective Exchange can be done.
  6. GPS systems and Radar Detectors cannot be returned once packaging has been opened but if the product is found to be defective a Defective Exchange can be done.
  7. Home Office Products, Laptops, Desktops, Media Streaming Boxes and Tablets cannot be returned once packaging has been opened but if the product is found to be defective a Defective Exchange can be done.
  8. In-ear headphones cannot be returned once packaging has been opened but if the product is found to be defective a Defective Exchange can be done.
  9. Apple iPods, iPhone, Apple branded accessories and Beats branded products cannot be returned or exchanged once packaging has been opened but if the product is found to be defective it must be serviced through Apple directly.
  10. Cuisinart branded products cannot be returned or exchanged once packaging has been opened but if the product is found to be defective it must be serviced through Cuisinart directly.
  11. KitchenAid branded products cannot be returned or exchanged once packaging has been opened but if the product is found to be defective it must be serviced through KitchenAid directly.
  12. Special Order products are FINAL SALE and cannot be refunded or exchanged. If you are ordering a Special Order product, please ensure the product you have selected is correct prior to purchase.
  13. Computer software, Gaming software and Movies (DVDs or Blu-ray Disc) cannot be returned once packaging has been opened due to copyright laws but if the product is found to be defective a Defective Exchange can be done.
  14. Consumable products for example drum cartridges, toner, ink, batteries, bulbs, paper (including photo) etc. are FINAL SALE and cannot be refunded or exchanged.
  15. All delivery, installation, labor charges, custom accessories, professional set-up fees, and third party fees are not refundable.
  16. All Car Install or Home Install labor that is purchased and not used, is only valid as a credit for 1 (one) year from the date of purchase.
  17. Cancellation notice of Car Install or Home Install bookings must be cancelled 24 hours’ prior to the install date in order to qualify for a refund.
  18. Retail store purchases made in cash will be refunded in the form of either a cheque, in store credit, or can be applied to a debit/credit card.

⦁ Refurbished products will be clearly specified at the time of your purchase and on your invoice.

⦁ Shipping or delivery charges for online purchase are non-refundable.

⦁ If your online purchased item(s) experience an unforeseen stock shortage, we may ship a substitute model from the same manufacturer. Any substitution will be either a newer model or a model with equivalent features, and we will only make a substitution if the model is equal or better value for the customer.

In the event that you receive the substitute item(s) and it is not to your complete satisfaction, you can always return it for a full refund if the conditions are met as stated on this page.