As stipulated by the KitchenAid Service Agreement, any opened
KitchenAid products must be serviced directly through KitchenAid.
You can contact KitchenAid for support by phone at 1-800-807-6777.
KitchenAid products cannot be returned or exchanged through Visions Electronics.
KitchenAid products can of course be refunded/exchanged in accordance with Visions Electronics return policy. CLICK HERE FOR MORE INFORMATION