Help Centre

Orders & Tracking

• Track Your Order
• Update Your Order
• Cancel Order
• Get Help with Your Order

View all

Returns & Exchanges

• Customer Satisfaction Guarantee
• Returning Orders
• Refund Processing Time
• Defective Products
• My Order Arrived Damaged
• Restocking Fee
• Exceptions

View all

Manage Account

• Check Your Email Subscription Preferences

View all

Shipping, Delivery & Pickup

• Order Shipping
• Order Delivery
• In-Store Pickup Orders
• Major Appliance Delivery Guide

View all

Payments, Taxes & Fees

• Payments
• Visions Financing Card
• Visions Gift Card
• Provincial & Federal Sales Tax
• Environmental Handling Fee

View all

Pricing Policies

• Customer Satisfaction Guarantee
• 15% Price Beat Guarantee
• 60-Day Lowest Price Guarantee

View all

Visions Rewards

• Check Your Rewards Member Status
• Sign-Up for Visions Rewards

View all

Warranty & Extended Service Plans

• Money Back Extended Service Plan
• Submit a Warranty Rebate

View all

Legal

• Terms of Service
• Privacy Policy
• Cookie Notice

View all