Help Centre

Please bring your product(s) to the nearest Visions Electronics store location along with all packaging material, accessories, the original method of payment, and original sales receipt. We will then need to verify your product(s) meet our return/exchange criteria before we can process it.

To find or contact one of our Retail Store Locations near you and see the current hours of operation, please visit our Retail Store Locator page.

Please contact our Customer Service Team for a Return Authorization and instructions on how to ship the product(s) back to us.

Create a Ticket to Contact Customer Service.

Please include all packaging material and accessories when shipping the package(s) to the online store. Any package(s) shipped back without a Return Authorization will be refused.

Visions Electronics will cover the cost of return or exchange shipping if your item arrives defective, damaged, or if an error was made in the processing of your order.

For authorized returns being done via shipping to the online store, you will be refunded minus the cost of shipping once the returned product(s) has been reviewed and approved by our Service Department.

If any item(s) being purchased are subject to the Environmental Handling Fee (EHF), the amount will appear in the "Checkout" after all your item(s) have been added to the "Cart" and also will appear on your invoice.

These fees are based on to which province in which the item(s) are being delivered. These fee(s) will then be collected by Visions Electronics and submitted to that province or territories.

For more information please visit your provincial and territories program website listed below.

 EHF are subject to change without notice.