Visions Electronics is dedicated to being recognized as the Best Name in Electronics in Canada by you, our Valued Customer. The company was established in 1981 by Richard (Rick) Stewart along with his wife Jean, with a single store and a staff of two in North East Calgary. While Jean has sadly passed away, Rick Stewart still proudly owns the company today, and Visions has now expanded to 32 electronics superstores within Western Canada with a complement of over 800 employees!.
Visions Electronics has retail locations in Ontario, Manitoba, Saskatchewan, Alberta and BC. Stores can be found in Scarborough Ontario, Winnipeg Manitoba, and in Regina and Saskatoon in Saskatchewan. In Alberta we are actively involved in the Lethbridge, Medicine Hat, Calgary, Red Deer, Edmonton and Grande Prairie markets while in BC we can be found in Prince George, Kamloops, Kelowna, Langley, Surrey, Coquitlam, Burnaby, Vancouver, North Vancouver and Victoria. Our store locator section will give full details of our store addresses and locations. In addition to its retail operations, Visions Electronics services the wholesale market with Visions Business Solutions, which operates separately from the retail division. In addition to our retail stores and commercial division, we also ship products all across Canada via our website, www.visions.ca.
WE ARE DEDICATED TO BEING RECOGNIZED AS THE BEST NAME IN CONSUMER ELECTRONICS IN CANADA!
We will accomplish our goal by adhering to the following guiding principles:
- We will earn the loyalty and trust of our customers by consistently satisfying their individual needs and exceeding their expectations in a comfortable and supportive environment.
- People are our greatest asset. We will encourage our employees to become professional members of our industry, and within a supportive team environment, we will provide the opportunity for training, advancement and personal reward and recognition.
- We are committed to retaining long-term, professional relationships with our suppliers that are mutually rewarding and are based on loyalty and trust.
- We will demonstrate uncompromising integrity and honesty in the conduct of all company affairs, and we will be a responsible corporate citizen making a positive contribution to our community.
Our Customer Satisfaction Policies:
Visions is proud to offer industry-leading customer satisfaction policies. Our goal is your 100% satisfaction, and we are confident that we have the policies to accomplish that. Our policies are exactly the same for on-line purchases as they are for in-store purchases!
Twice the Price Protection!
Visions Electronics offers the best price protection guarantee in the business, period!
You can shop with confidence knowing that your purchase price is protected for up to 60 Days* - double what the competition offers!
*Visions Rewards members are eligible for 60 Days price protection on their purchases, all other purchases are covered by 30 day price protection. For information on becoming a Visions Rewards member, please visit our information page. Visions Rewards.
That’s right! You buy your product now, in-store or on-line, and can be confident that if you see a lower advertised price from an authorized Canadian dealer offering full manufacturers warranty within the above time period, we will price protect your purchase.
How can Visions do this when nobody else can?
It’s simple really. We want you to be 100% confident that you have made the right decision when you shop with us, and no matter what happens to the price in the market afterwards, you will be looked after.
What should you do to make sure you get your price protection?
After you make a purchase from us, keep an eye on the ads, both ours and our competitors, on-line, in the newspapers and flyers etc. If you see your product advertised for a price lower than what you paid, send us a Price Protection Application form. All the details are listed below. It’s that easy!
If you find a lower legitimate advertised price, (including our own price) from an authorized Canadian dealer offering full manufacturer's warranty on an item of the same brand and model number as you purchased, and submit a postmarked Price Protection application form within 60 days, Visions will refund you the difference. (Applications submitted within 30 days from the date of purchase will be refunded in the form of a cheque, and applications from Visions Rewards members within 31-60 days will be given as an in-store Gift Card.)
Exceptions: All Home Office (laptops, computers, computer accessories, etc.), Tablets, Cellular, Satellite products and DCT receivers carry a fifteen (15) day price protection. Discontinued, Final Clearance, Demos, One of a Kind, Time Special, and Limited Quantity products do not apply. Note: Many Black Friday, Cyber Monday and Boxing Day items are limited quantity items and price protection will not apply. If the item in question was purchased on a financing plan, the same financing terms and conditions must apply. In the case of an offer where shipping charges would apply, those same charges would apply to the price protected amount. Of course any advertising errors or misprints also do not apply for price protection.
Click here to download a printable copy of the Customer Price Protection Application Form in PDF format. (Requires Acrobat Reader).
More, Better, Longer Product Protection and You Get Your Money Back!
Our Full Coverage Plans, designed to be the most comprehensive in the consumer electronics industry, were created to give you 100% security. There is little that can happen to your purchase that would not be covered by Visions Full Coverage Plan.* These plans also provide you with many other exclusive benefits that are unavailable elsewhere such as the following:
We'll Pay You Back!
At the end of the term, if your Visions Full Coverage Plan was not required for repairs, the premium paid can be applied to your next purchase up to a maximum of 50% of the new purchase price (see here for complete details).
You'll never have to worry about an expensive repair bill for as long as you're covered under the Full Coverage Plan!
Country Wide Protection!
Visions Full Coverage warranty service is available throughout Canada! No problem if you move!
The price for your Visions Full Coverage Plan is based on today's labour rates - eliminates the worry of rapidly increasing costs of parts and labour!
Your Visions Full Coverage Plan is transferable to a new owner - this makes a private sale easy and also increases the value of your purchase!
No Extra Expenses!
All parts and labour are covered and you never pay a deductible!
Money Back Extended Service Plan!
There is little that can happen to your purchase that would not be covered by Visions Full Coverage Plan.
*Of course, we do ask that you exercise proper care in the use and storage of your purchase. Visions Full Coverage Plan does not cover abuse of the product, damage caused by external substances (sand, water, etc.) or physical damage. Visions ESP plan also does not cover cosmetic damage, or wear.
For more details on our Money Back Extended Service Plan, please click here.
Lowest Prices Guaranteed!
We will not be undersold! Before you buy, if you see a lower legitimate price from any authorized Canadian dealer for any model we stock,either online, in-store, or in print, we will beat that price by 15% of the difference. Just more proof of why Visions Electronics is “Your Best Price!” For more details on our Lowest Price Guarantee, please click here.
Specialized Mobile Electronics Installation!
Friendly, professional installation of car stereo systems, speakers, alarms and cellular phones. Our confidence in our experts is so unconditional that we guarantee your satisfaction with our labor for as long as you own the car! Ask for details!
Delivery and Set-Up!
Fast professional delivery and set-up are available for most store purchases, even on the weekend or in the evening if you prefer - all at competitive low rates. Ask for details! Of course any product ordered on our web-site will be delivered direct to your door.
90 Days Automatic 0% Financing with No Interest and No Payments!
90 Days, Automatic 0% Financing with No Interest and No Payments is available on all in-store purchases. With every purchase using your Visions card you get zero percent financing for 90 days and pay no finance charges if paid in full in 90 days. O.A.C. Ask your salesperson for details.
100% Customer Satisfaction!
If for any reason, you are not completely satisfied with your purchase, simply return it within 15 days of purchase and we will gladly give you a full refund. If you have a need to exchange a product for service reasons or in favour of a different product, bring it back within 30 days of purchase and we'll exchange it for you. For more details please see 100% Customer Satisfaction.