DJI Care Refresh is a comprehensive and reliable service plan for your DJI product. DJI Care Refresh Codes must be purchased on the same invoice, with corresponding product and must be activated within 48 hours.
For a small additional charge, DJI Care Refresh (2-Year Plan) provides three replacement units within two years, covering crashes, water damage, flyaway incidents, natural wear, and other accidental damage. Other exclusive services include a two-year warranty, factory maintenance, exclusive repair discounts, rewards for safe flight, and more.
DJI Care Refresh is a comprehensive protection plan that offers affordable replacement service and accidental damage coverage. Enjoy your DJI product with greater peace of mind wherever you go.
DJI Care Refresh (2-year-plan) offers three replacements in two years, including two chances to use Flyaway Coverage. When it comes to accidents like water damage, collisions, or missing aircraft, you can have your product replaced for a small additional cost. For DJI Mavic 3 Cine, the first DJI Care Refresh replacement fee is $239, the second replacement is $299, and the third replacement is $349. If you use the replacement available for Flyaway Coverage, the replacement fee will be $1,189.
DJI Care Refresh Flyaway Coverage covers situations where aircraft goes missing during flight, allowing you to enjoy worry-free flights.
*To ensure that your aircraft can enjoy Flyaway replacement service, please bind your DJI account and device with the aircraft in advance through the app. Flyaway replacement service cannot be used if the account or device was not bound before the flyaway incident occurred.
Accidental damage is covered by the replacement service, including collisions, water damage, etc. The replacement units are brand-new products or equivalent to brand-new products in performance and reliability.
By purchasing DJI Care Refresh (2-year-plan), the warranty period is extended by 12 months, covering the warranty service period without interruption.
*The product's extended warranty period is based on the purchase date of DJI Care Refresh and the warranty of the product or components.
Express is an option that allows you to skip the damage assessment and quotation process. A DJI service center will ship you a replacement as soon as they receive your product.
DJI service centers offer factory maintenance covering inspections and upgrades, cleaning, and easily-worn-part replacement to keep your aircraft in excellent condition. DJI Care Refresh 2-Year Plan provides 2 factory maintenance services in 2 years.
Repair fees are no longer a concern when a non-coverage accident occurs. DJI Care Refresh provides exclusive discounts for high-quality repair service. DJI Care Refresh 2-Year Plan provides 3 times of discounted repair service in 2 years.
Throughout the service period, if you haven't used any replacements or repair services, DJI will provide you with a 1-year warranty extension as reward.
DJI will cover shipping costs both ways anytime a product is sent back for replacement service.
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
*For DJI Care Refresh service, please go to the Support page on DJI's official website.
