For a small additional charge, DJI Care Refresh (2-Year Plan) provides three replacement units within two years, covering crashes, water damage, flyaway incidents, natural wear, and other accidental damage. Other exclusive services include a two-year warranty, free two-way shipping, exclusive technical service, and more.
DJI Care Refresh Codes must be purchased on the same invoice, with corresponding product and must be activated within 48 hours. For more information visit https://service.dji.com/care/active
Three Fast Replacements
DJI Care Refresh (2-Year plan) offers three replacements in two years, including two chances to use Flyaway Coverage. When it comes to accidents like water damage, collisions, or missing aircraft, you can have your product replaced for a small additional cost. For DJI Mini SE, the first DJI Care Refresh replacement fee is $29, the second replacement is $35, and the third replacement is $39, If you use the replacement available for Flyaway Coverage, the replacement fee will be $149.
*Per DJI, subject to change.
Flyway Coverage
DJI Care Refresh Flyaway Coverage covers situations where aircraft go missing during flight, allowing you to enjoy worry-free flights.
*To ensure that your aircraft can enjoy Flyaway replacement service, please bind your DJI account and device with the aircraft in advance through the app. Flyaway replacement service cannot be used if the account or device was not bound before the flyaway incident occurred.
Full Coverage, Hassle-Free
Accidental damage is covered by the replacement service, including collisions, water damage, etc. The replacement units are brand-new products or equivalent to brand-new products in performance and reliability.
Extended Warranty, More Security
By purchasing DJI Care Refresh (2-Year plan), the warranty period is extended by 12 months, covering the warranty service period without interruption.
*The product's extended warranty period is based on the purchase date of DJI Care Refresh (2-Year Plan) and the warranty of the product or components.
Save Time with Express
Express is an option that allows you to skip the damage assessment and quotation process. A DJI service center will ship you a replacement as soon as they receive your product.
Free Shipping
DJI will cover the cost of shipping in both directions when the product is sent in for care replacement service.
Exclusive Service
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
For DJI Care Refresh service, please go to the Support page on DJI's official website.
DJI Care Refresh Repair Progress Inquiry
Check on the progress of your DJI Car Refresh repair the same way you would check a standard repair. When your applying for repairs, indicate that you have purchased DJI Car Refresh on the Repair Application Form.
After DJI conducts a damage assessment and informs you of the results, you can choose to pay for the replacement using DJI Care Refresh. For more information visit http://www.dji.com/service/repair