Help Centre

Please bring your product(s) to the nearest Visions Electronics store location along with all packaging material, accessories, the original method of payment, and original sales receipt. We will then need to verify your product(s) meet our return/exchange criteria before we can process it.

To find or contact one of our Retail Store Locations near you and see the current hours of operation, please visit our Retail Store Locator page.

Please contact our Customer Service Team for a Return Authorization and instructions on how to ship the product(s) back to us.

Create a ticket to contact Customer Service.

Please include all packaging material and accessories when shipping the package(s) to the online store. Any package(s) shipped back without a Return Authorization will be refused.

Visions Electronics will cover the cost of return or exchange shipping if your item arrives defective, damaged, or if an error was made in the processing of your order.

For authorized returns being done via shipping to the online store, you will be refunded minus the cost of shipping once the returned product(s) has been reviewed and approved by our Service Department.

If your online purchase hasn’t shipped yet, please contact our Customer Service Team to request to cancel your online purchase prior to it being prepared for shipping. You will receive a confirmation email when your order has been cancelled and the refund will be processed to your original method of payment.

Create a ticket to contact Customer Service.

If you received a damaged product, you must notify Customer Service within 24 hours. Failing to do so may result in a denied claim.
For more information please see our What To Do If My Order Arrives Damaged? article.

If you find your product to be defective within 30 days of receiving it please contact our Customer Service Team to find out if you are eligible for a Defective Exchange. Defective Exchanges can only be facilitated for the exact same product and the product cannot be returned once a Defective Exchange has been done.

A restocking fee may apply for any refund or exchange if the product is not in "like new" condition, including all packaging and accessories. We reserve the right to refuse a refund or exchange or charge a restocking fee for any item that does not meet the requirements of our return policies.

Purchases will be refunded to the original method of payment, except for cash which will be refunded to either a debit card, credit card, cheque, or in-store credit.

Refunds credited to some credit cards and debit cards may take 1-10 business days for processing before the returned funds will appear on your card statement, but this will depend on your card provider.

All products can be returned or exchanged within 30 Days of receipt with the exceptions listed below: